PURCHASES AND PAYMENT

We accept the following forms of payment. Credit & Debit cards. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in €.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

SHIPPING AND RETURN TERMS

RATES AND CONDITIONS OF TRANSPORT

We dispatch all our orders within 24 hours after ordering (working days) for available orders and after the next roasting day for the pre-orders through the courier company called GLS. The shipping time is between 24 to 72hs in Spain and the Peninsula. For Europe is 2 to 3 days and for the rest of the world 7 to 10 days

SHIPPING RATES are between € 3,60 and 5,28 for orders less than € 50, and free for orders equal to or greater than € 50 in Spain.
The cost of shipping will be decided depending your delivery city and will be shown before the payment.

1. These conditions will apply to shipments contracted in the absence of agreements or specific conditions derived from the uniqueness of each product or service.

2. The data on the destination of the order and for the recipient are provided by him and under his responsibility, not being verified by the transport agency, except in grave imminent risk or order of the authority.

3. The provision of services will be made from Monday to Friday. Orders received during the weekend or during holidays will be considered as received the next working day.

4. In case of breach of the contractually agreed delivery period, the compensation to be paid will consist of the return of the freight paid by the customer. Failure to comply with the delivery period shall be excepted to those caused by the absence of the recipient, change of address or unknown address, late delivery on second delivery attempt, force majeure or fortuitous event or others not attributable to the transport agency. In these events or that the order is rejected by the recipient or the recipient is absent, ONNA COFFEE ROASTERS S.L. assumes no responsibility and reserves the right to charge the customer 100% of the order value.

5. The delivery of the order will be made at the address designated by the recipient, except for the recipient’s repeated absence, in which case, it will be made at the recipient’s nearest central. In the absence of the recipient, notice of the delivery attempt will be left, as well as the way to agree on it.

6. The signature of the recipient’s order will be a necessary requirement to proceed with the delivery of the merchandise. In case of refusal of the recipient to sign the order of the agency will be exempt from all responsibility.

7. The deadlines to make the claim for damage to the merchandise will be 24 hours from delivery if the damage is not appreciable externally.

RETURN POLICY

1. THE RECEIVED PRODUCT IS INCORRECT, IS DAMAGED OR DEFECTIVE

Our Returns Policy is simple. When you receive your order, you must inspect it immediately to verify that the order is correct, always before opening and consuming the products. If you have received a wrong order, or the products are damaged or defective, please accept our apologies first. These cases are very rare, even so, we will try to solve this problem as soon as possible.

To receive a refund or replacement of products, you must return the order or product in the same conditions in which you received it, and within 30 days of the day you received it.

2. CONSUMER RIGHTS

Our Returns Policy does not affect your rights as a consumer.

3. WHAT TO DO TO RETURN A PRODUCT

Contact us quickly and safely, by phone call or via email, info@onnacoffee.com providing your order number, the product or products to be returned and the reason why this return is made. We will confirm the address to which you will have to send the order in question. Please pack the order securely and include your order number, name and full address in the package when you return the order to us.

Any product sent back is the responsibility of the user until it reaches our warehouse. Therefore, please ensure that you return the product using a secure shipping method.

Our return policy applies to orders placed directly through www.onnacoffee.com. Therefore, if you have purchased a product in one of our specialized sales stores and / or in distributors of our brand, please contact the store directly for a return.

4. COST OF RETURNED ITEMS

We will only refund the shipping costs of those returns for erroneous orders, as well as products that are damaged or defective.

5. COMPLAINTS AND CLAIMS

If you are not satisfied with the method we have applied to manage your return or replacement of any product, please accept our apologies.

We will be happy to find alternative solutions to resolve any incident, thanking the direct contact with our Customer Service team through the following channels: info@onnacoffee.com